1xBet Casino - 플레이어가 계정 신청으로 인해 출금 문제를 겪고 있습니다.

They are big scammers. i passed all kyc verifications.They didn't even refund the money I deposited. They claimed that I have another account. But I definitely don't have another account. They didn't give me any proof. id:259193183

Hello ikperfect2017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you own an account in the past or does anybody else has an account in your household?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I sent all the documents they requested on November 13-14.

I don't have another account. This is impossible.As far as I know, no one in my family has 1xbet. Even if they did, it wouldn't concern me.

As you can see on the screen I sent you, they gave me the final answer on November 15th.

Thank you ikperfect2017 for all the information provided. As we need additional explanation from the casino, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ikperfect2017,

I'm Michal, and I have taken over this complaint. I have reviewed this case, I will contact the casino to shed more light on this matter.

I would like to invite 1xBet Casino to join the conversation.

Dear 1xBet Casino,

I would appreciate it if you could provide further details regarding the closure of the player's account and confiscation of their winnings. Specifically, what actions or gameplay by the player were identified as violations of the terms and conditions? If the information cannot be shared publicly, please forward it, including supporting evidence, to me at michal.k@casino.guru

Dear ikperfect2017,

Thank you for your message.

Unfortunately, the Security Department has already made a final decision regarding your account. Please be aware that they conduct a thorough investigation, and while various factors may influence the decision, we are unable to share specific details about the process due to internal policy.

We understand your concerns, and we recommend that you continue contacting the Security Department directly for further information regarding your case. They are the best equipped to assist you in resolving this matter.

Thank you for your understanding.

Best regards,

The 1xBET Team

Dear 1xBet Team,

I kindly request that you provide the supporting evidence related to your actions by sending it to my email address: michal.k@casino.guru

Thank you in advance for your cooperation.

Dear Michal,

Thank you for your response. We will send the specific details regarding this case to your email address shortly.

Best regards,

1XBet team

Thank you for your email, 1xBet Team.

Dear ikperfect2017,

While I have received some information from the casino team, they are unable to share key details that would clarify the situation without a signed power of attorney from you, as required by their privacy policy.

If you would like us to continue supporting you with your complaint, it is essential that we obtain a notarized power of attorney signed by you. If you are open to proceeding in this way, I can send you the necessary form via email. Please be aware, however, that notary or solicitor services often involve additional costs that would need to be covered by you, as they are typically not free. Without the power of attorney, our ability to assist you further will unfortunately be close to zero. There is an option to file a complaint with the casino licensing authority, and this is free of charge; however, the outcome of this complaint is uncertain, as the authority will most likely look only if the rules have been violated without any deeper analysis of the circumstances. However, this option is there.

Please let me know how you would like to proceed.

I think you have a partnership with 1xbet. You specifically told me that these processes would be costly and warned me. I believe this warning was intended to discourage me from pursuing this case. I already know that I don’t have any other account. I didn’t send you any documents either. The money in my 1xbet account might not even cover the notary and attorney fees. On top of that, we don’t know the outcome. I thought you were fair. I will continue with my case on other forums.

Dear ikperfect2017,

I'm sorry you feel that way, but it appears that my previous response may not have received your full attention. While you certainly have the full right to have your opinion, however, it does not automatically mean you are right. The casino team has expressed their confidence that their actions were justified and they have acted according to their terms and conditions. As I have mentioned, I have received some information from the casino team, but they are unable to share key details and evidence that would clarify the situation. As these details cannot be shared just like that because of the casino's privacy policy and other regulations like GDPR, we need to provide the casino team with a signed power of attorney from you to be able to help you with your case. While we provide our services for free, I had to bring to your attention the fact that the notary or solicitor services often involve additional costs that would need to be covered by you, as they are typically not free. I have not mentioned that this is costly (the fees greatly vary from country to country, so I'm unable to know the cost of this) or have mentioned this to discourage you in any way. My intention was simply to inform you of this possibility, not to discourage you from proceeding. This is a standard procedure, and we needed this in multiple cases in the past already. Additionally, I have suggested an alternative route: filing a complaint with the casino’s licensing authority, which is free of charge, so the decision on how you would like to proceed is solely up to you.

You are certainly free to pursue your case on other forums if you believe they will be more suitable to help you, but as I mentioned, if you would like our assistance, we need to present a signed and notarised power of attorney to the casino team so that the crucial evidence can be shared with us.

Please let me know how you would like to proceed.

Send me the required form

Dear ikperfect2017,  

I wanted to let you know that I've emailed you the power of attorney form. Please follow the steps outlined in the email. Thank you!

I received the form. I will go to the notary as soon as possible.

Dear ikperfect2017,

Thank you for the update. I look forward to your email containing the notarised power of attorney.

Dear ikperfect2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not provided us with the notarized power of attorney nor responded to our messages and questions within the designated timeframe. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.