1xBet Casino - 플레이어의 입금이 지연되었습니다.

Hello team,

Account ID - 43****

I have made a deposit via Net banking option on 29th January for Rs.49,999 and it has been completed successfully through Google pay UPI. The UTR is 100082633709. I did not receive it in my gaming account yet. Firstly, the customer service agent asked me to wait for 3 hours but it's been more than 4 days now. I am getting contrasting info from each one, first agent told i will get in gaming account and another told that 1xbet did not receive and my bank held the amount but it was not true as you can check in my screenshot using UTR and status that it was successfully transferred to 1xbet and another agent again told that money is processed. I am confused on whether they are going to give back my money or cheat me.Please help me to resolve this issue, I have been using 1xbet for 3 years and never faced this issue. I kept this money for my father's paralysis treatment. Kindly do the needful and credit by gaming account soon as the transaction is successful, attaching screenshot for your reference.

Dear Shrinandan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you very much casino guru team. I would be sending you all the additional details that is necessary I have attached payment screener previous and it is successful. Please let know if yu would need any details

On 29th January, I made  2 deposits to delight traders and 1 deposit to SK traders through net banking option in deposit section. First one sent to delight traders was for 10,000 INR which I got it successfully in my gaming account. Second transaction which I did was for 49,999 INR at 7.40 p.m. through my UPI handle shrinandanvp7-3@oksbi which was successfully debited from my bank account and transfer completed to your 1xt bet delight traders account. The UTR for this transaction is 100082633709. Since they money was not loaded to my gaming account, I spoke with 1xt bet support on call and he told that my transaction was approved and that it will be credited in gaming account in few hours. Since it was taking much time to get credited and I wanted to start betting, so I made another 3rd deposit for INR 49,999 via net banking option to SK traders with UPI handle kalaiselvi06061961@okaxis. This transaction was successfully credited to my gaming account. The UTR for this third transaction was 100082754056. Only the second transaction was not credited to gaming account. I made request to customer support  on the following day on 30th and they told that 1xbet did not receive the money but the customer support who spoke previously on 29th told that 1xt bet received and approved the transaction which i never received till today. So much contrasting replies by the customer support clearly tells that they want to keep my money and cheat and no proper response everytime. Firstly it was approved and recieved according to the customer support and they are wantedly trying to cheat. For the 2nd transaction of INR 49,999 with UTR 100082633709, please send it to my gaming account asap as it's approved. The customer support don't check whatever we say, so please send it to a honest and loyal person. Thank you very much for looking into the matter ;) I am again attaching the screenshots of payment successfully completed for 2nd transaction.

The issue has been resolved. Thank you 1xbet and askgamblers

Dear Shrinandan, 

Just to clarify, we are not askgamblers.

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru