24CasinoBet - 플레이어의 탈퇴가 지연되었습니다.

I Have Made A Withdrawal Request On This Casino On 27th March 2022 Which Is Still Pending . Also I Am Verified. I Played With Bonus For Which Wagering Requirements Completed. I Made Withdrawal Request Via Bitcoin So Banks Not Involved. Why This Delay Then?

Dear ajaysolanki16,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you withdrawn any winnings from this casino in the past, or this is your first withdrawal attempt? Have you been informed of what's causing the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My Withdrawal Request is Still Pending. It's My First Withdrawal Request. There Response Is That They Are Checking Bet History Etc.

Thank you very much, ajaysolanki16, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi ajaysolanki16,

I've reviewed your case and am very sorry to hear that you came across such a problem. To help you with this, I'll contact the casino.

I'd like to invite 24CasinoBet to join this conversation and participate in resolving the player's issue with the withdrawal request. Could you please explain to us why it's been pending for more than 6 weeks?

Best regards,

Natalia

They Are Saying There Are Doing Checks Like Betting History Etc. Which Are Delaying Withdrawal Request. Also Saying Delays Because Bank Processing Although I Clearly Mentioned I Have Made Request Via Bitcoin Not Banking Chanel. I Think No body take weeks for betting history checks.

We would like to ask the 24CasinoBet to reply to this complaint. I am extending the timer by 7 days. If the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.

Hi ajaysolanki16,

I'm sorry, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. Anyway, it will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Kind regards,

Natalia

Hi all,

we have reopened this complaint as per the player's request:

Casino just saying same thing again and again that they are investigating. Plz try once again to raise my complaint for my satisfaction 

I would kindly like to invite the representative from the 24CasinoBet to join this conversation and participate in the resolution of the complaint. Can you please state any reasons here for the player's withdrawal request to be delayed for weeks?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi ajaysolanki16,

despite our attempts to contact the casino, we've received no reaction from them. I'm sorry but as per our policy, we are no longer able to continue the investigation of your case without their cooperation, therefore, I'm forced to close it as ‘unresolved’.

Anyway, it will decrease the casino's rating and other players can learn about your negative experience in our review.

I hope you won't run into any issues with this or any other casino in the future.

Regards,

Natalia