4 Crowns Casino - 플레이어의 탈퇴가 지연되었습니다.

Hi Casino Guro I decided to request deposit at 4 crown's after a few months after a successful gaming session. And successful withdrawal.

I was already verified.

But when I won again. Iv had nothing but excuses.

First it was our systems updated so we need to re verify you.

Then they said I would recieve it in 5 working days. That past and didn't receive it.

They now saying there's a problem with there banking system.

Iv had nothing but excuses from them and no updates or emails concerning my withdrawal

Dear gavin9992001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela my withdrawl was requested 4 weeks ago on the 4th of September i didn't accept any bonus.

My withdrawal changed from awaiting to completed but its been a further 14 days and still nothing.

Each time I contact the casino I get a different reposnse every time or a different excuse or just a copy and pasted message the casino been so unhelpful.

Thank you very much, gavin9992001, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello gavin9992001,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.

Hello gavin9992001,

Have there been any developments regarding your delayed payment?

We would like to ask 4 Crowns Casino to please reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello gavin9992001,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one. I wish I could be of more help.

Best regards,

Adam