4KingSlots Casino - 플레이어의 철수가 지연됩니다.

Delay payment! It's been 9 days! They keep stalling! Their customer service is useless! Very irresponsible!

Hello qweasd123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4KingSlots. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

My amount is 527 Canadian dollars! This is not the first time I've made a withdrawal at a casino! My account has been verified! I joined the casino on March 4, 2022! I didn't receive any bonus!

Hello qweasd123,

Thank you for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

ok thank you

Hi qweasd123,

I've just reviewed your case and fully understand your concerns. To help you resolve the issue, I will try to get in touch with the casino.

I'd like to invite a representative of the 4KingSlots Casino to join our conversation. Probably you can be able to share more information regarding the case? Have you already started to process the withdrawal request of the player?

Best regards,

Natalia

Ok, thank you in advance!

Dear team,

We are sorry if the player had any inconvenience; to process the withdrawal, the player had to wager 10x. The player had to fulfill the requirement, so we didn't process the withdrawals until 2022-05-27 and 2022-05-30. We explained to the player the situation (everything is explained in detail in our T&C). Thank you

Best Regards

4Kingslots

Dear 4KingSlots Casino team, thank you for your reply. So, as I understand, the player's withdrawal request should already have been processed by now?

Dear qweasd123, have you been informed by the support that you hadn't completed wagering requirements before requesting the withdrawal request? It seems that your winnings have a chance to reach your account and the case will be resolved, but please be more patient. Let me know if there're any changes in the status of your withdrawal request.

Regards,

Natalia

Hi qweasd123,

Have there been any updates regarding your issue? I'm extending the timer by 7 more days, but please be aware that if you don't reply in the given timeframe, I'll be forced to reject your complaint.

Regards,

Natalia

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with any further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Regards,

Natalia