4raBet Casino - 플레이어의 탈퇴가 지연되었습니다.

I deposited INR6000 and took 200% bonus and managed to complete wager. After finishing wager my final amount was INR20000. I requested withdrawal and the casino said it will be processed in under 24 hours. After 24 hours passed I questioned the casino and they said it would taje 72 hours. Now its been 5 days and still my cashout has not been processed. I would accept that banks can be slow the payment needs to be processed and withdrawn from my account. The money is still in my account. Please look into this. Casino.guru has given them Number 1 rating.

Dear justlikethat,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

First of all I signed up and played at this casino because you have given them number 1 rating.

About withdrawal issue I wouldn't have filed complaint if they have processed my withdrawal and it was under banks department and procedures. The casino has kept my payout pending at their casino. They keep on saying banks can delay payment but the fact is the casino themselves have not processed my cashout so banks dont even come into play at the moment.

They are now lying. Look what they are doing

Could you please advise, justlikethat, if your account has been successfully verified already? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

They have received all my documents and support is saying I havent contacted them and provided them with documents. My account is under review.

I fully understand your frustration, justlikethat. However, I will set the timer for additional 2 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

They have now allowed me to withdraw €13 a day. This is ridiculous.

Thank you very much, justlikethat, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello justlikethat,

I will assist you with the complaint from now on. Allow me further questions. Could you explain what you mean by:

'They have now allowed me to withdraw €13 a day'

Did the casino inform you about this or where is this information displayed? Please let me know. Much appreciated!

When I request a withdrawal to withdraw my money it flashes a message 'not enough money'. Then I go to live chat and they say for 'security reason' there is a limit to your account. I ask them what is the reason and chat says they dont know and tell me I can only withdraw INR 1000(€12.5).

Have you contact the casino? Are they responding to you?

Look how they respond to me.

Hello justlikethat,

thanks for the reply. We have not contacted the casino yet. Allow me further questions.

Did you receive a confirmation from the casino that your account has been verified?

Do I understand correctly that your winnings originate from a sports betting-related welcome bonus?

The casino told me they verify in 5 to 9 days. On telegram they told me 3 to 7 days. I received email saying my documents have been received. Its been more than 12 days since I sent my documents and live chat told me I am successfully reviewed.

The winnings are from casino bonus.

Thanks for the reply justlikethat,

I'll contact the casino asking once again to confirm the status of your verification and for help so you will be able to withdraw.

4raBet casino,

Could you explain what is the status of justlikethat's verification and why the strict withdrawal limit has been set upon his account?

My remaining amount now is INR 13500 now.

What happens if they dont reply?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And they still get to keep their no. 1 rating?

I apologize for the late reply. Unresolved complaints negatively affect the rating of casinos. Hopefully, they'll reply.

Dear justlikethat,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, you have the option to contact the Curacao Gaming authority certria@gaminglicences.com and submit a complaint to them. They might help you with your issue. I wish I could be of more help.

We’ve reopened this complaint at the request of 4raBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear 4raBet Casino,

Kindly explain how the situation progressed regarding the withdrawal of the player's winnings.

I'll await your explanation.