777onfire Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

I am usually a big fan of Hollycorn N.V. providers, but so far, I have only had negative experiences here.

I have been waiting for days for a response via email since my withdrawal of 2850€ is not being approved. The live support seems non-existent; I have tried contacting them at different times daily. (See attachment). I have uploaded over 15 documents. Since I do this almost daily, I know exactly which documents are required. Normally, this is not a problem, but apparently, it is here, as the time discrepancies on the documents are not being considered. I can't explain it any other way. I have uploaded an invoice for each deposit, which gets rejected.

Since I can't reach anyone through either chat or email, I have no choice but to file a complaint here.

Ich bin eigentlich großer Fan von Hollycorn N.V. Anbietern, jedoch habe ich hier bisher nur schlechte Erfahrungen machen können.

Ich warte seit Tagen auf eine Antwort per Mail, da meine Auszahlung in Höhe von 2850€ nicht genehmigt wird. Den Live Support scheint es nicht zu geben, da habe ich es zu unterschiedlichen Zeiten täglich probiert. (Siehe Anhang). Ich habe über 15 Dokumente hochgeladen. Da ich das fast täglich mache, weiß ich also auch genau, welche Dokumente gebraucht werden. Sonst ist das auch kein Problem, hier anscheinend schon, da die Zeitverschiebung auf den Dokumenten nicht beachtet wird. Anders kann ich es mir nicht erklären. Ich habe von jeder Einzahlung die Rechnung hochgeladen, die abgelehnt wird.

Da ich nun auch niemanden erreiche, sowohl Chat als auch Mail, bleibt mir nichts anders übrig als mich hier zu beschweren.

Dear MrPuffmuffin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please provide the exact date when you started attempting to verify your account?

Have any of your documents been approved by the casino?

Do I understand correctly that there is a problem with the verification of your proofs of deposits? Could you please explain this problem in more detail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika