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I am a compulsive gambler and self-excluded. I loaded my card (self-excluded) onto my wife's account with an amount of approximately €6,000. Is it possible to get a refund given that they shouldn't let you load with a card in the name of a self-excluded person?

Sono una persona ludopatica e autoesclusa.. ho caricato con la mia carta (autoesclusa) sul conto di mia moglie una cifra di circa 6000€ è possibile avere un rimborso dato che non dovrebbero farti caricare con una carta intestata ad un autoescluso?

Dear 27261919171,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you self-excluded your personal information under the Italian register of excluded persons on the ADM portal?
• Have you accessed your wife's player account in the casino?
• Have you played down the funds you deposited?
• Please explain in more detail the timeline of events and the extent to which you informed the casino about the situation.

Thank you very much in advance for your reply.

Best regards,

Tomas