arcanebet Casino - 플레이어는 어떤 게임도 할 수 없습니다.

I deposited funds but now none of the games want to play and after complaining 2 days ago nothing is done and I now suddenly have to fill in verification documents while I haven't even played yet with my funds. Dodgy casino!!!

Hello Dutchman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with arcanebet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why are you unable to play any game - is it some kind of error or there is no game available? Did you request the casino for a refund? Did the casino offer any other solution to your issue?

Looking forward to your answer.

Regards,

Nick

Well so far they are saying they are looking into the case and that their system plays all games fine. But i tried every browser on 3 devices without luck. Except one game was working briefly and then that stopped as well. Mind you that was in euros while my account is in nzd. Very strange

Hello Dutchman,

Could you please advise if you have used any program to alter your IP address? Did you create any screenshots or videos of the games which are not working? If yes, can you please forward it to nikolas.b@casino.guru?

Dear Dutchman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.