Ares Casino - 플레이어의 탈퇴가 지연되었습니다.

I submitted a withdrawal request on June 30th, 2021. To date I have no feedback, no information and no money in my account.

Ich habe am 30.06.2021 einen Auszahlungs Antrag gestellt. Bis heute habe ich keine Rückmeldung, keine Informationen, und kein Geld auf meinem Konto.

Dear rbruehl91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

A payment was requested on June 31, 2021.

A processing request was made after 21 days.

Every further request was made for the same reason: Complex test

Close examination, etc. excused.

A day ago there was a shortage of staff and the current Corona crisis and there was no hope that it was being processed or that it would happen in the future.

Direct contact with the finance department was refused.

The status of my payout is "waiting" since 06/31/21

As of September 13, 2021

Am 31.06.2021 wurde eine Auszahlung beantragt.

Nach 21 Tagen wurde eine Bearbeitungs Anfrage gestellt.

Jede weiter Anfrage wurde mit der selben Begründung: Aufwändige Prüfung

Genaue Prüfung etc entschuldigt.

Vor einem Tag wurde dann auf Personalmangel sowie der aktuellen Corona Kriese hingewiesen und somit keinerlei Hoffnung gegeben das es gerade bearbeitet wird ist oder in Zukunft geschieht.

Einen direkten Kontakt zur Finanzabteilung wurde abgelehnt.

Der Status meiner Auszahlung steht auf "warten" seit dem 31.06.21

Stand: 13.September.2021

Thank you very much, rbruehl91, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you already!

Raphael

Ich Danke schon Mal!

Raphael

Hello rbruehl91!

I will take care of your complaint from now on. I would like to invite representatives of Ares Casino into this complaint in order to help us resolve the issue.

We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Not much happens here either.

Hier passiert auch nicht viel.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.