Barz Casino - 플레이어의 탈퇴가 지연되었습니다.

I requested a withdrawal in the amount of 367, they give several excuses and nothing to pay, it will be more than 2 weeks, if I don't pay I will go to court

Solicitei um saque no valor de 367, dão várias desculpas e nada de pagar, vai fazer mais de 2 semanas, caso não pague entrarei na justiça

Dear luizafmcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please advise when exactly you requested the withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

I requested the withdrawal on the 14/06th

Solicitei a retirada dia 14/06

Thank you very much for your reply, luizafmcs. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you accumulated your winnings with or without an active bonus?

I did not make a successful transaction

I passed the verification

and I won without bonus

Não fiz uma transação sucedida

passei sim na verificação

e ganhei sem bônus

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

It's processed on my account

Está processado na minha conta

Thank you very much luizafmcs for your cooperation. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello luizafmcs,

This is Tomas and from now on, I will be taking care of your complaint.

I would like to invite Barz Casino's representatives to join this discussion in order to resolve the issue.

Meanwhile, luizafmcs, if you have any updates regarding your withdrawal, please let us know.

Thank you.

Best regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear luizafmcs,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas