BC.Game Casino - 출금 시도 후 플레이어의 접근이 제한됩니다.

So to start I am registered with Gamban and gamstop, so I should never have been able to access the casino in the first place.

I had made multiple deposits to this casino and had been playing casino games and sports betting everything working just fine. As soon as I tried to make a withdrawal I get told I cannot login as I’m playing in a restricted country? Even though I’d been playing fine throughout the past week. Why is it now stopping me. I’m fully verified KYC also but then they said in their t&c’s Uk players cannot play and deposit here yet they’ve let me do so but aren’t happy to pay me out. I request my deposits be refunded.

Dear Vkieranc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you absolutely certain you didn't use any methods to mask your location, like a VPN, or access the online casino from a different country at any point?

When did the casino become aware that you were accessing their services from the UK? What triggered that realization on their end?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

yes I didn’t even know what a vpn was until i searched after they mentioned it when I spoke to them.

No I’ve been in the United Kingdom the whole time, I don’t know it was all working fine and then I went to withdraw and it said processing then I came back 20 mins later and was met with the message saying sorry BC game isn’t available in the United Kingdom even though I’d been playing for a week or two, Fully KYC verified even with a United Kingdom phone number +44 and UK ID.

No bonus was used for this.

I have attached my communication with the company here already.

thanks

Hello,

Upon review, we found that the user is not KYC verified and has been accessing the platform using a VPN, with login activity traced to Belgium. The user successfully withdrew their full balance on April 5th, and the account currently holds no funds.

After reviewing the complaint, we became aware that the user is actually based in the UK, which is strictly prohibited on our platform. Accordingly, the account has now been locked in line with our Terms of Service.

Best regards,

BC.GAME

Yes my account was locked after your site recalled my withdrawal over 3k was recalled by your site and I never got my 3k withdrawn. You allowed me to play on your website when I was KYC verified I literally have proof of this. I was never using a VPN? I played from my phone in the UK until I went on the website and saw I was blocked due to being restricted. In your terms it says players from UK are restricted and not allowed to deposit and play. You’re also acting illegally by accepting payments from a verified KYC User. It’s illegal for casinos not licensed by the UKGC to transact with players from the Uk I will be taking this to the police if not sorted.

Here is proof you knew I was from the UK. Multiple verification texts to my Verified UK phone number also Verified with my UKID on the casino with no errors. It was very obvious I was playing from the UK… I have no idea how you’ve just lied about not being KYC verified is insane I have screenshotted this to use as more evidence. It’s crazy how disgusting these casinos are

Dear Vkieranc, have you received the money you requested for withdrawal on April 5th?

No, they took the funds back.

Dear Vkieranc, could you please clarify what you mean by 'they took the funds back'?

I withdrew the funds it said they left my casino account but when I checked my wallet they had bounced back

Dear Vkieranc, after thoroughly reviewing all submitted materials, including the casino’s statements and your explanations, we have concluded the following:

• According to the casino, your account activity indicated the use of a VPN or a masked IP address, which is a violation of their Terms and Conditions. While you’ve stated that you did not knowingly use a VPN, and we respect your account of events, the casino has traced login activity to a non-UK location, which they believe enabled the bypassing of their geo-restrictions.
• The casino does not hold a UK Gambling Commission (UKGC) license and explicitly prohibits access from the United Kingdom. In line with this, players based in the UK should not be able to register, deposit, or access the platform. If a VPN or similar tool was active — even unintentionally — it could have allowed the system to misidentify your location and permit access.
• We acknowledge that you provided valid UK KYC documents and a UK phone number, which were accepted by the casino. However, they claim this information was only reviewed after further internal checks, which then led to your account being closed.

We understand how disappointing this is, especially as your account was verified and active for some time. Nonetheless, due to the clear restriction on UK players and the casino’s stance regarding the use of location-masking tools, we are unable to pursue this case further.

We would also like to take this opportunity to kindly remind you — for your own protection — that using VPNs to access online casinos from restricted jurisdictions is strongly discouraged. It can result in account closures, withheld funds, and permanent bans. Even if the use is unintentional, the consequences are typically the same under most casino policies.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.