BC.Game Casino - 플레이어의 계정이 위험에 처해 있으며 접근할 수 없습니다.

Hello dear support

I need help related to bc game account is in risk I am not able to open it anymore in my account I have 2k+ cash and that i have earn very hardly

I was verifying myself in basic but some technical issues came so I was not able to verify and then I gone too customer support I told them my situation in 5 min when i was talking help my account was logged out 😭

Dear sandeepgup80,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

It seems your account has been blocked due to a failed verification based on the screenshots you submitted.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you submitted?
• Have you submitted documents belonging to you in the requested quality and format?
• Have you contacted casino support regarding the issue? What response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1 .. i submited my adhar card

2..i Sumit my own adhar card

3..

3.. I was asked to them at that time when i was not able to verify but the support did not replying me and suddenly my id got blocked

4.. pls help me I will lose my 2k+

Hello reply me

Thank you for your patience, sandeepgup80. We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

I apologize if there was any misunderstanding.

Could you please share the correspondence addressed to you from casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Reply me there as soon as possible

I am sorry for any misunderstanding but during complaint resolution at our complaint resolution center, we can proceed only with your active cooperation.

As such, we ask you again for your records of communicating the issue with the casino. Please send any chat transcripts, screenshots from the live chat, or emails exchanged with casino support to my email at tomas@casino.guru

Hi,

Please provide either UID or correct email address as this email address is not found in our system. And please also provide the information on where you connected with our support?

Best Regards

Panda - BC.GAME

Dear Panda,

Is the email address the player submitted enough for you to identify the account and provide an explanation of the issue?

Please let me know.

I am not able to understand can you message me on email I provided

Hello,

Unfortunately, that email doesn't exist on our platform as mentioned previously.

Best Regards

Panda - BC.GAME

Dear sandeepgup80,

kindly provide the correct email address that is associated with your casino account, otherwise we won't be able to assist. Alternatively please send screenshots of your interaction with the casino, ticket reference number, or similar information the casino representative can associate with your account.

Dear sandeepgup80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.