Beem Casino - 플레이어의 탈퇴가 지연되었습니다.

That is, I have sent all the documents and made the repatriation on July 1. I waited calmly at first but nothing was heard, when I asked about it I was promised that the money would come this week, it didn't come. When I asked again I was told that the money will come during this month, this sounds really special. Is there any chance of winning here?

Eli olen lähettänyt kaikki dokumentit ja tehnyt kotiutuksen 1.7. Odottelin ensin rauhallisesti mutta mitään ei kuulunut, kun kysyin asiasta minulle luvattiin että rahat tulevat kuluvalla viikolla, ei tullut. Kun kysyin uudelleen minulle kerrottiin että rahat tulevat tämän kuukauden aikana, tämä kuulostaa todella erikoiselta. Onkohan tässä nyt mitään mahdollisuuksia saada voittoja?

Dear Alma-Esteri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you provided? Have you already received any confirmation regarding successful verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I have also sent the documents that they have requested on 1.7 and when I asked if they have checked them, they said that they will be checked in connection with the payment. So I don't know if they have gone through, but the same documents in other casinos have been sufficient.

Kyllä olen lähettänyt 1.7 myös asiakirjat joita he ovat pyytäneet ja kun kysyin ovatko he ne tarkistaneet, kertoivat että ne tarkistetaan maksun yhteydessä. Joten en tiedä ovatko ne menneet läpi mutta samat dokumentit muissa kasinoissa kyllä ovat olleet riittävät.

Thank you very much for your reply, Alma-Esteri. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, I haven't really received any answers from there, I've received this same answer a couple of times. I'll put it here.

Hei, en ole sieltä oikein mitään vastauksia saanut, tämän saman vastauksen olen saanut pari kertaa. Laitan sen tähän.

Before the previous one, I received a message the week I made the withdrawal and it said that the withdrawals will be handled during the current week. It later changed to the current month. It's surprising that such a casino is still allowed to operate. Every day they send bonus offers.

Ennen tuota edellistä sain viestin sillä viikolla kun tein kotiutuksen ja siinä kerrottiin että kotiutukset hoidetaan kuluvan viikon aikana. Myöhemmin se muuttui kuluvaksi kuukaudeksi. Ihmetyttää että tällainen kasino saa vielä toimia. Joka päivä lähettävät bonus tarjouksia.

Thank you very much Alma-Esteri for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alma-Esteri,

I will assist you with the complaint from now on. I would like to ask the representatives of Beem Casino to join the conversation and help us resolve the issue.

Beem Casino,

Could you provide an explanation for the delayed withdrawal? When can Alma-Esteri expect the withdrawal to be processed?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi, I asked for my money again. I got the same answer, that he has not received any new information since the last one, which was that it will be paid during July. And he very much hopes that his next message will tell about the success of the withdrawal, I replied that you don't believe that selfish person 🙂 I asked to get a direct contact with the department that takes care of that, but it doesn't work. I am very surprised that such a casino is allowed to carry out its activities without anyone interfering, I hope that people read this information here and do not accidentally deposit anything there, a site that scams people. Today exactly one month since withdrawal!

Hei, kyselin taas rahojeni perään. Sain saman vastauksen, että hän ei ole saanut mitään uutta tietoa viimeisen jälkeen, joka oli että maksetaan heinäkuun aikana. Ja hän toivoo kovasti että hänen seuraava viesti kertoo noston onnistumisesta, vastasin tuohon että et usko tuota itsekkään🙂Pyysin saada suoran yhteyden siihen osastoon joka tuota hoitaa mutta se ei onnistu. Ihmettelen suuresti että tällainen kasino saa suorittaa toimintaansa kenenkään siihen puuttumatta, toivon että ihmiset lukevat näitä tietoja täältä eivätkä vahingossakaan talleta tuonne mitään, ihmisten huijjaus sivusto. Tänään tasan kuukausi nostosta!

Dear Alma-Esteri,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.