Betmaster Casino - 플레이어가 상금을 회수하기 위해 고군분투하고 있습니다.

Hello, I have been trying for 9 days to withdraw money from my account to my Binance account, I was able to make individual withdrawals but I repeatedly encounter a message that the withdrawal failed when I try to withdraw more than 100 dollars, now my option to withdraw funds is completely locked, I do not I manage to get answers from the team, I would appreciate your help in solving the problem.

the withdrawal page is openning but I can't do anything there when I touch the place to fill in my wallet, the keyboard doesn't open and I can't paste anything either...

Dear ofekistaharov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i did withdrawals before , after few withdrawals i just started to get massages on sms from the casino that say : "We were unable to withdraw funds from your account on Betmaster. Please try again or contact the support service if the problem persists."

I kept trying again and again for the last ten days and I just keep getting the same messages after a few hours and the money goes back to my casino account.

i have verification and i did some withdrawals but now it's not working.

and no i did not used any bonus at all.

thank you for your respone and i hope you can help me.

i will attach picture to show that my accaount is verificated

Thank you for your reply, ofekistaharov. Could you please clarify when exactly you made your last successful withdrawal? Have you tried using an alternative withdrawal method?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I just can't believe that this casino is allowed to continue working, they locked up the money I earned for two weeks so that I would lose it and deposit more money... I can't believe that its rating on your site is so high..

ofekistaharov, do I understand correctly that you have lost the winnings you initially wanted to withdraw? Could you please advise how much money you currently have in your account?

yes i lost everything..

its not relevant any more

I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.