Betmaster Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hi, I am contacting you regarding a problem that continues every time with the site and there is always a problem with withdrawals if I win. They are delaying my withdrawal. And they start giving me all kinds of excuses that there is a problem with cash withdrawals and our team is working on solving the problem. But now every time they open it up for me for two days and again stop the withdrawals. And I'm already suffering from it a lot and it's starting to get discouraging. Thank you in advance for the help you are doing for me.

Dear manabusi800,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My problem here is that they limit the amount of the withdrawal. So every day 2000 dollars and if I have 26 thousand dollars then I have to make 13 withdrawals. So imagine waiting two weeks between each withdrawal. So I think it will take me a year to withdraw all the money.

Dear manabusi800,

Have you received your withdrawal from the casino yet?

Hi, I am sorry to inform you that the withdrawal has not yet been carried out, and they are still giving me answers that the team is handling the problem of the withdrawal

Thank you for your reply, manabusi800. Do I understand correctly that you have not received any of the installments of your winnings yet? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear manabusi800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok i waiting no problem

Actually, I am waiting for you to answer my questions. Could you please check my previous reply?

Ok i am waiting

Did you even read my last message? Please note that if you fail to cooperate, I will close this complaint without further investigation. Thank you for your understanding.

Dear manabusi800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.