Betmomo Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

I asked for 87 usdt of withdraw on betmomo on 26.09. They rejected, now i asked whole amount 1887, its pending. They told me to ask again, but dont have explanation what is wrong. I think they will not pay, thats why i askign for help here.

Dear fipex031,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear fipex031,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear fipex031,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I asked few times more, nothing. Always is "ask for withdraw again" . No explanation, chat operators are useless.

Dear fipex031,

Can you please advise if your account is verified and if you did accumulate this balance with a bonus or real money?

Meanwhile, please forward any kind of communication between you and the casino regarding this case to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

My acc is verified, i didnt use bonus, profit was made on footbal picks. I took out 400 usd. But i dont have any corespodence with them, cuz they just saying on mail" ask dor withdraw again", thats all. 1400 left on acc

Dear fipex031,

So if I understand it correctly, after your previous withdrawal was canceled you have requested for a new one in the sum of $400?

Do you have currently any pending withdrawals and if yes, since when exactly?

Please keep in mind that each time you request a new withdrawal, it might take up to 14 days for it to be processed. If it's been less, we can only advise you to wait.

Regards,

Nick

Dear fipex031,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.