BetNFlix Casino - 플레이어는 상금을 인출하는 데 어려움을 겪습니다.

Hi,

I deposit in total 8000 euro in the casino over 3 months, and last weekend I won over 100.000 euro at the casino. Now Im struggeling with the withdraw system. My acount is verified, and I request a withdraw. After 2 days the declined and asked me to chance withdraw methode. Now im reading a negatieve revieuws at the casino and get a bit scared that I will never get my money. Can you pls help me with that??

Dear BDJ80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that this was your first withdrawal attempt? Have you tried requesting the withdrawal via an alternative payment method as suggested by the casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Yes first withdraw attempt was via banktransfer, than they asked to do it via Ewallet. On14/8/23 a new request , back to banktransfer, so I did. Pending from 14/8/2.30PM. I never played with any bonus, I alway reject this.

Kind Regards,

Bastiaan

Thank you very much for your reply, BDJ80. Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear BDJ80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.