Betplay.io Casino - 플레이어의 계정이 폐쇄되었습니다.

I strongly advise against playing on the site

I advise against playing on the site. They blocked the account and the balance above $2,500 in the account. I made many deposits to the account, several withdrawals, but I am still in the red. Today I tried to withdraw some funds after several wins and the account was blocked, without the possibility of even returning the deposit. I did not even have a limit for bets, it was simply good when I lost. But this bookmaker is no different from all those fake crypto sites.

Dear vertigoPL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina,

My main focus is on sports betting.

They never want me to do KYC or any other verifications. Also I dont' have limits on sportsbetting.

And I didn't use any bonus from them. So winnings is all about making it through sportsbetting.

Thank you for your reply, vertigoPL. I must emphasize that if you mainly focused on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.