BetShah Casino - 플레이어가 계정에 액세스하거나 고객 서비스에 문의할 수 없습니다.

Hello The casino have gone offline and my funds are still stucked in my game account and I can't access the wesite of Betshah or neither can login their customers representative also not responding. 2 months gone and yet am waiting for them to fix this problem.

Dear nileshraj1980,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when was the last time you communicated with the casino's customer support?

How long has the website been under maintenance?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I was using this casino and so many times I have done successfully withdrawal but the casino went offline 1 month ago and I had contacted all possible contacts of the Betshah even I message them on telegram and instagram also But they didn't respond. And my funds are still stucked in their website.

Thank you very much, nileshraj1980, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Please try to resolve my case as you are my only last hope because This casino is fraud and looted money from their customers and ran away. Please do my help I will be waiting for your response.

Hello nileshraj1980,

I'm Michal and I have taken over your complaint. I have reviewed your case and although the casino itself is under maintenance at the moment I will contact the casino team to shed more light on this matter.

We would like to invite BetShah Casino to join the conversation.

Dear BetShah Casino,

How can the customer access the funds on their account, or when is the maintenance expected to be finished so the customer may access their account normally again?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.