Betx101 Casino - 플레이어의 출금이 지연되었습니다.

After my first successful withdrawal of 72 usd, the second withdrawal has not been paid, my account is already verified, their live chat is horrible and barely answer, when they do its ''they will notify the team about the withdrawal'', one time by mail I was personally assured that my payout will be moved to top priority but it was a lie, days later I'm still not paid, its been over 2 weeks now and they are just playing games. My account is verified

see the image here in link, upload not working https://imgur.com/a/RbcCBhN

Dear spectramike,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betx101 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did not accept any bonuses during registration or deposit, I will send live chat conversation later, it's on home pc. The agents hardly reply and keep telling me wait or they will notify the team. BS!

Dear spectramike,

Have you received your payment since your last message?

Please let me know.

Sadly I have not received any payment

Thank you very much, spectramike, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello spectramike,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Betx101 Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I haven't been paid yet, I have provided all information previously about the withdrawal, all they say is wait wait and nothing happens