BitStarz Casino - 플레이어는 강제 보너스로 인해 보증금을 인출할 수 없습니다.

Actually I made deposit with 250$..

They gave me 100$ bonus no deposit

They locked 350$ untill I wager 4k on slots

I made wager 1k.. I was down to 80 $

Then got back to 350$

I want to withdraw before I ilose everything but they refuse

If I don't wager will i lose deposit amount??

This is scam I didn't request that bonus

I want my deposit

Dear wezo600,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please advise if this was the first time you made a deposit in this casino?

Can you please send me the exact name of the bonus or the link to the bonus you received?

Have you contacted customer support to inquire about your bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear wezo600,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.