Black Lotus Casino - 플레이어의 보증금이 입금되지 않았습니다.

Made a bitcoin deposit which said it was supposed to be instant...called them and they stated there was no deposit even pending!! Took the money from my bank and now says they can't do anything over the weekend...guess my money just vanished!! I took screenshots of everything saying it was confirmed and the bitcoin address it was sent to...beware of this casino...as you will not get to play after a deposit!!

Dear Joshua,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was this your first deposit into the casino? Could you please advise when did you process the deposit?

It might be possible that some transactions might not be made during the weekend and the money will just arrive into your casino account soon.

Also please send forward any additional relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Dear Joshua,

Sorry for taking longer to get back to you. Could you please advise if the money arrived since then?

No the money has not arrived and I have no idea where it even is.

This is apparently where is was sent and I have no idea where that is

Could you also provide your wallet's statement which would show that the money did not arrive there?

I'm not understanding what you mean

If it doesn't allow you, could you please send the full transaction code and your wallet coded where the money should arrive?

Thank you Joshua for providing the requested information. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Dear Joshua,

From now on, I’ll be in charge of your complaint. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Black Lotus Casino to join this conversation and participate in the resolution of Joshua’s complaint.

Hello

I have escalated this to our finance team...

Colin

It was already supposedly escalated to the finance team weeks ago and I heard nothing...I still have the conversation in email

I'll have more info you you on Monday

Monday after 2 weeks is not an escalation...it shouldn't take that long to figure out where my money is

Thank you all for your replies.

Dear Colin,

Can you please give us an update on the status of the casino's investigation of the issue?

See I told you they have already told me it would be escalated and never responded!!

Please can you send me your username and email used when signing up

ALSO THAT HAS NOTHING TO DO WITH TRACKING MY MONEY WHICH I KNOW WAS SENT TO YOUR CASINO!!

Think you must of forgotten to remove caps lock when you were typing...

I have sent your password to our finance director...

Regards

Colin

No I didn't forget...wanted to make sure you seen it!! Obviously all you've been doing is asking the same thing while taking forever to get back and it's already been weeks and I keep being told it's escalated...you have all the info you need as proof....now stop delaying and tell me where my money is!

Thank you, Joshua, Colin, for your replies.

Dear Colin,

Could you please give us an update? It’s already been more than a week since the Monday we were promised more information.

We would like to ask Black Lotus Casino to reply in this thread. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They are obviously not going to respond! They made a free $50 that just disappeared on my end! However I will post on every forum and website I can and warn others what kind of business they are running! Also they will be turned in to the BBB!!

Dear Joshua,

I apologize for the delay. Please be informed that we got in touch with the casino representative. As we’re expecting them to provide a statement on the issue, I’m extending the timer by 7 days. Thank you for your patience.

You know what Colin? It's already been over a month and nothing is being done!! I'm over it at this point and will just post everywhere I can so people can see what kind of reputation they have!!

Also they never replied after a week so obviously they don't care about their players at all!!

Hi

Your deposit was seemingly put into your account according to finance director...

Please advise?

Thank you, Colin, for the reply.

Dear Joshua,

Are you certain that the deposit has not been credited to your gaming account? Could you please provide your deposit/cashier history? My e-mail address is andrej.p@casino.guru.

The deposit is credited to his account...

I received full confirmation from my head of finance...

Yes finally after over a month it was credited...Thanks for your help Andrej!

Thank you, Colin and Black Lotus Casino for your cooperation.

And thank you, Joshua, for using the Casino Guru complaint resolution center. I’m very glad that the issue has been successfully resolved. We will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru