Bobby Casino - 플레이어가 상금을 인출하기 위해 고군분투하고 있습니다.

tried twice to withdraw winnings from account. first time the account was disabled. somehow by confirming the email a second time reenabled my account. after trying to withdraw a second time the account completely deleted. either a scam... or they choose which with-drawls (the lower amounts)to seem legit.

Dear 33kitbb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Could you please confirm that you passed the KYC? Have you tried asking the casino for an explanation to find out why you cannot log in to your account?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear 33kitbb,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.