Borengo Casino - 플레이어의 인출이 지연되었습니다.

Hello. I withdrew € 300 at the borengo Casino on September 19, 21, € 2000 and € 2021, or the payment is still being processed. The support constantly refers me to an email address from borengo, but I never get an answer. My account has also been verified by borengo casino.

lg Anja

Hallo. Ich habe am 19.9.21, 2000€ und 20.09.2021, 300€ im borengo Casino auszahlen lassen bzw die Auszahlung ist immer noch in Bearbeitung. Der Support verweist mich ständig an eine email Adresse von borengo aber ich bekomme da nie Antwort. Mein Konto ist auch verifiziert wurden von borengo Casino.

lg Anja

Dear anjarackow20,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payments are still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account has been fully verified. It still says I have an open payout. I am sending you a screenshot. lg A.Rackow

Mein Konto wurde vollständig verifiziert. Es steht immer noch da das ich eine offene Auszahlung hab. Ich schicke ihnen ein Screenshot anbei. Lg A.Rackow

Thank you very much, anjarackow20, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear anjarackow20,

I’m sorry to hear that your withdrawals have been delayed. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Borengo Casino to join this conversation and participate in the resolution of this complaint.

We would like to ask Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Then what if it is set as unsolved, do I get my money?

Und was ist dann wenn es als ungelöst eingestellt wird?bekomme ich mein Geld?

Dear anjarackow20,

Unfortunately, closing a complaint as ‘unresolved’ doesn’t mean the issue will be resolved in return. Please note that if your complaint is closed as ‘Unresolved’, the casino rating will be lowered. In addition, I would strongly recommend you contact the casino’s Licensing Authority (Gaming Curacao). If you decide to do so, I will gladly guide you through the process.

Dear anjarackow20 ,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, as mentioned before, I strongly recommend you to contact the casino’s Licensing Authority – Gaming Curacao.

Please let me know if you decide to do so and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.