Cadoola Casino - 플레이어의 탈퇴가 지연되었습니다.

Be in contact with the online chat every day for over a week. No solution and no statement as to when I will get my money.

Nobody wants to help me.

The withdrawal request was on October 26th, 2021 and still no money in sight

Seid über einer Woche jeden Tag mit dem Online Chat in Kontakt. Keine Lösung und keine Aussage, wann ich mein Geld erhalte.

Niemand will mir helfen.

Auszahlungsantrag war der 26.10.2021 und noch immer kein Geld in Sicht

Dear doreenhanke75,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Thank you for your email, doreenhanke75. Could you please advise what the status of your withdrawal is? Is it pending or processed?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

At the moment on is being processed

Im Moment auf wird bearbeitet

All done. There's money in the account

Alles erledigt. Geld ist auf dem Konto

doreenhanke75, do I understand correctly that you have received your winnings?

Yes, I have

Ja habe ich

Awesome news, doreenhanke75. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.