Casino de las Américas - 플레이어가 기술적 결함을 경험했습니다.

The ball lands on a number and on the screen it appears that another comes out. I feel cheated. it's not the first time

La bola cae en un número y en la pantalla te figura que sale otro. Me siento estafado. no es la primera vez

Dear Rodrigo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Rodrigo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.