CasinoEuro - 플레이어의 출금이 진행 중인 검증 요청으로 인해 지연되고 있습니다.

Dear Sir/Madam,

I'm asking for your help regarding the verification process at CasinoEuro. I have successfully completed the identification procedure and the verification of my residential address, but all documents submitted to confirm the origin of funds for my deposits have been rejected.

I would like to clarify that I have provided all the necessary information about the source of my funds. I have informed CasinoEuro in good faith about my use of funds received as winnings at another casino, and confirmed this with the statement from my Skrill payment wallet. Winnings from another casino were credited to this wallet, and the funds were used to replenish the account. In addition, I have provided screenshots of payments and the current balance of my Skrill payment wallet.

Please note that after submitting the documents on March 05, 2025, the status of my account was updated to "Account verified. Thank you for providing your documents, we have all we need at the moment". However, despite this, CasinoEuro has restricted access to my account balance.

After my repeated requests for the opportunity to withdraw my balance, as my account had been verified, the casino updated the information on my account and asked for supporting documents.

On March 19th, according to the casino's requirements, I uploaded a screenshot of my current payment wallet balance and a screenshot of my personal Skrill details to my account.

My account was confirmed on March 20, but on March 21, I received a message again requesting additional documents.

I understand the importance of verification, and I am willing to provide the required documents. However, in my case, the casino keeps requesting additional documents and restarting the verification process even after it has been successfully completed.

Could you please help me resolve this issue and complete the verification?

Dear ANTONENKAYAHOR,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CasinoEuro.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot of the verification status of your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Tomas,

I played slots to accumulate my balance.

The bonus was not used to receive the current balance.

Correspondence with the casino and screenshots of my account verification have been sent to tomas@casino.guru.

Thank you for your time and consideration.

Best wishes