CasinoWin.bet - 플레이어의 탈퇴가 지연되었습니다.

I have been waiting for my win since November

they always have a different excuse

wait, or is in processing

when I ask, they do not always answer

I feel cheated, robbed

such things are unacceptable they should be punished !!

I think these are irrecoverable money

stay away from this casino, they are very dishonest !!!

Dear ANDRZEJ,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Transactions <transactions@paymentscenter.net>

Pn, 29.11.2021 22:18

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Do: Ty

Hi ANDRZEJ,

Congratulations! We have received your withdrawal request.

Method: Bank transfer

Transaction ID: 32810243

Amount: 1902 EUR

Description: Bank transfer

*Please note that a bank wire process can take up 7 to 21 business days.

Feel free to contact us at any time at support@casinowin.bet

Best regards,

CasinoWin.bet Payment & Risk Team   

CasinoWin <support@casinowin.bet>

Pn, 03.01.2022 14:22

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Do: Ty

Hello,

The missing funds were successfully added to your casino balance.

Kind regards,

Joanna

Customer Support Team

CasinoWin

CasinoWin <support@casinowin.bet>

Nie, 16.01.2022 17:26

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Hello,

As we can see in your account, your withdrawal will be accepted. Accepted, it is approved, but our financial team needs to review your data and complete the transaction.

Best regards,

Maria

Customer support team

CasinoWin

Hello

I write to the casino every other day and ask for money

 I receive such e-mails, and I do not have the money to this day

Regards

Andrzej

vips <vips@casinowin.bet>

Pn, 03.01.2022 17:37

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Dear Andrzej,

We approved your withdrawal and the funds should be in your account this week.

You are now a VIP player and you dont need to ask the online chat only for tech matters.

Have a great evening.

Emily

The messages I have attached are from the casino

as I already wrote, I do not have money to this day

have a nice day

Andrzej

Dear ANDRZEJ,

I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.