CasinoWin.bet - 플레이어의 탈퇴가 지연되었습니다.

Dear Monika,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey Petronela

So as I noticed, almost every player waits more than 21 working days for their payout. I'm not even sure if you even get the money.

Since the beginning of the payout it has been "in process" and nothing has changed.

So the casino has a general problem with payouts.

Kind regards

Monika b ****

Hey Petronela

Also wie ich das mitbekommen habe, wartet fast jeder Spieler mehr als 21 Werktagen auf seine Auszahlung. Ich bin mir nichtmal sicher ob man das Geld überhaupt bekommt.

Seit Anfang der Auszahlung steht dort "in Bearbeitung" und es hat sich nichts geändert.

Also hat das Casino eine generelles Problem mit den Auszahlungen.

Mit freundlichen Grüßen

Monika B****

Thank you very much, Monika, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hey

Okay thank you Petronela

Yes i Hope that too.

Hi Monika,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite CasinoWin.bet  to the conversation to participate in the resolution of this complaint.

Thank you Peter

Its been 25 Business days now since i did the Withdrawal. Its so frustrating.

Hi Monika,

I completely understand your frustration, it's been a long time. We would like to ask CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Monika,

I tried to get in touch with the casino repeatedly but had no success. Since the casino's license can't be verified and there is no reference to any ADR service on the website, I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one. I wish I could be of more help.

Best regards,

Peter