CBet Casino - 플레이어가 보증금 환불을 요청했습니다.

Hi. Opened account last week Saturday 15 August and made numerous deposits. Only today when looking at other casinos flicked on Cbet about reviews cause was not sure to deposit more in casino that I noticed I am in a restricted country. I should have been able to open account and deposit when it was illegitimate to have account with them. I am looking to have deposits returned immediately.

Dear Sean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and Ireland is, indeed, one of the restricted countries.

I would like to emphasize that the casino can accept a player from a restricted country, as long as it won’t cause any problems during withdrawal/gameplay, etc. The whole article related to "Restricted Countries" can be found in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries.

If there is any positive balance being held by the casino because you are from a restricted country, please let me know and we will intervene immediately. However, if you lost all your deposits, we believe you are not entitled to a refund.

Additionally, I would suggest checking the list of our recommended casinos to find the casino that accepts players from Ireland:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Thank you for understanding.

Best regards,

Kristina

Dear seanoc7,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.