COIN365Bet Casino - 플레이어의 보증금이 사라졌습니다.

Dear Hung,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Hung for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hung,

Have you tried contacting the payment provider regarding this issue? It seems that the money are stuck somewhere in between the payment processor and the casino. In order to continue resolving this complaint we need a sufficient evidence. 

Please note, that we cannot punish the casino if the money hasn't reached it.

i talked to coinbase customer service and they told me the transaction was completed.

and what do you mean stuck. I sent my litecoin to the address that they posted on the deposit page. 

Hello Hung,

I will contact the casino now and hopefully we will receive some answer soon.

Thank you for being patient

So far no response from Coin365Bet Casino. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Hung,

I apologize, but the casino failed to reply to my messages. Unfortunately, under these circumstanes we are not able to continue resolving this case and we have to close it as 'unresolved'.

I am really sorry I couldn't help you. I hope you won't come across a problem like this in the future.