Bitsler Casino - 플레이어의 출금이 지연됩니다.

I asked for withdraw on 01.02 and still haven received my crypto! I send them all my documents and got verified.. but still I'm not receiving my withdrawal! Its been 11 days now..

Dear tako55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

Have you made any successful withdrawals before? Yes

Did you accumulate your winnings with or without an active bonus? Without bonus

Okey, then i need to wait 14 days. Sory!

Thank you for your reply, tako55. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Dear tako55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.