Bruce Bet Casino - 플레이어 계정 확인이 지연되고 있습니다.

Hello, I've been trying to verify my account since November 4th, but my documents keep getting rejected. They keep asking me to send proof of my address, my bank statement showing the Paysafe deposit, and a photo of myself holding my ID. Everything has been rejected so far. I can't even upload any more data to the casino because it says I've already sent everything, but they claim they haven't received it. Like I said, everything I've tried has been rejected because the account isn't verified. The last time they said I sent my ID, which they didn't need even though they had requested it beforehand, they rejected it because I sent too much information. I don't know what to do anymore because we could really use the money. And now, today, I can't even upload the data I didn't send. It always says it's already been sent, but they never received it! Since they won't verify my account, they obviously won't pay out. I'm begging for help; I'm at my wit's end. Thanks in advance.

Hallo und zwar geht es darum ich probiere seit 04.11 mein Konto zu verifizieren ständig werden meine Dokumente abgelehnt ich solle einen Nachweis meine Adresse mein meiner Bank von der Paysafe Einzahlung ein Auszug schicken dann solle ich mich mit meinen Ausweis fotografieren und und es wurde bis jetzt alles abgelehnt ich kann nicht mal mehr daten hochladen im Casino da ich alles schon geschickt habe und das auch so angezeigt wird das ist schon gesendet wurde diese aber behaupten sie haben es nicht bekommen. Wie gesagt alles was ich bisher probiert habe wurde abgelehnt dass das Konto nicht verifiziert wurde das letzte war ich habe doch meinen Ausweis geschickt den sie nicht brauchen obwohl sie ihn vorher angefordert haben. Also sie haben praktisch abgelehnt weil ich Daten zu viel geschickt habe. Ich weiß nicht mehr was ich machen soll denn das Geld könnten wir gut gebrauchen. Neu dazu kam heute auch noch dass ich diese Daten die ich nicht geschickt habe schon gar nicht mehr hochladen kann da ist immer anzeigt wurde schon geschickt aber sie haben es ja niemals bekommen! Dass sie mir das Konto ja nicht verifizieren zahlen sie logischerweise auch nicht aus ich bitte um hilfe weiß nicht mehr weiter danke schon mal im voraus.

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Dear Micha2883,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Have you communicated this issue with casino support? Have they helped you find a solution?
• Are you able to submit the requested documents via email>
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

No, the problem hasn't been solved yet; the documents keep getting rejected. There's always something new they don't need to verify. I think it was on November 2nd or 3rd that I first submitted everything. I've been dealing with this process ever since.

Nein das Problem hat sich noch nicht gelöst es besteht nach wie vor das immer wieder die Dokumente abgelehnt werden. Es kommt immer was neues dazu daß sie es nicht verifizieren müssen. Am 2.11. oder 3.11. müsste es das erste Mal gewesen sein wo ich alles eingereicht habe. Seitdem tu ich mit diesem Prozess rum.

I described the problem to customer service, but all that came of it was that I had to keep sending the documents.

They're not really interested in finding a solution! I send in the documents, wait between 3 and 6 days, and then they're rejected again!

Ich habe es dem Kundendienst geschildert aber außer das ich die Dokumente immer wieder schicken muss kam nichts dabei raus.

Es interessiert diese nicht wirklich eine Lösung zu finden ! Ich schicke die Dokumente ein warte zwischen 3 und 6 Tagen und dann werden sie wieder abgelehnt!

I sent them the documents

Ich habe ihnen die Unterlagen geschickt

Documents were rejected again.

I was supposed to send proof of address and Paysafe verification, which I did. It also said the data was being verified, but supposedly they didn't receive anything.

I wonder why they would refuse if they haven't received anything?

Dokumente wurden wieder abgelehnt.

Ich sollte die adressnachweis und Paysafe Nachweis schicken habe ich getan stand auch zu Überprüfung Daten aber angeblich haben sie nichts bekommen.

Da frage ich mich warum dass sie ablehnen wenn sie nichts bekommen haben?

I've sent so many documents that I can't even send them anymore because it says they already have them!

But supposedly they didn't get any!

Ich habe so viele Dokumente geschickt das ich mittlerweile nicht mal die Dokumente wegschicken kann da es heißt diese haben sie bereits !

Aber angeblich haben sie ja keine bekommen !

Please reply as soon as possible.

Bitte um baldige Rückmeldung

Documents were rejected again today.

And it seems you are also interested in helping me, since I never get any answers!!

Dokumente wurden heute wieder abgelehnt .

Und von Ihnen scheint auch Interesse zu bestehen mir weiterzuhelfen da man niemals antworten bekommt !!

Dear Micha2883,

thank you for your reply.

Please note that this is not a live-chat service, so there is no need to request our intervention repeatedly. We are currently handling a high volume of active complaints, and although we strive to respond as quickly as possible, it is not feasible to provide immediate replies to every message. Our team has up to seven days to respond to each complaint, and we always aim to address inquiries as promptly as we can. We kindly ask for your patience during this process. Thank you for your understanding and cooperation.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

What exactly?

Was genau alles ?

The account has finally been verified, but now they are causing problems with the payout.

They only paid half of my winnings.

Konto wurde jetzt endlich verifiziert aber jetzt machen sie Problemevmit der Auszahlung .

Haben nur die Hälfte meines Gewinnes gezahlt

Dear Micha2883,

thank you for your reply and emails.

Could you please clarify the issue you are experiencing with the withdrawal? Is the casino delaying the processing, or has it refused to pay out your winnings? Additionally, can you confirm whether the amount of 2,000 EUR was successfully withdrawn from your casino account?

Looking forward to your reply,

Katarina