Fair Go Casino - 플레이어는 도박으로 인한 피해에 대한 환불을 요구합니다.

I am submitting this complaint regarding deposits made to FairGo Casino during a period of emotional and psychological distress.

I reached out to the casino to request a refund under responsible gambling grounds due to the harm caused during this time. Despite being transparent about my mental state and asking for help, the casino has refused to refund any amount.

I estimate that I deposited a significant amount (potentially around $5,000 over this period, but I cannot confirm the total because the casino has refused to provide me with a complete transaction history, even after requesting it under applicable data protection laws.

I have since requested permanent self-exclusion and am actively seeking help. I’m not disputing the technical validity of the transactions, but asking for compassion and a partial or full refund under harm minimisation and responsible gambling principles.

I would appreciate your assistance in helping mediate this situation and obtaining a proper review of the case. I am willing to provide supporting documents or communication logs if needed.

Thank you for your time and support.

– Olivia W.

Dear Livweck123,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

i have done both. Excluding and closing. I have forwarded the email to you

Dear Livweck123, are you asking for a refund of the deposits that were made before you requested account closure or self-exclusion?

Could you please provide your deposit history, if available?

Has the casino closed your account, and if so, could you tell me the exact date when it was closed?

Dear Livweck123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there,

yes prior to the closure and exclusion. I have not received a response from them with deposit history and closure date was Monday 14th April. I had forwarded all details to you. Thanks

Dear Livweck123, to clarify, we typically handle cases where a player has requested account closure due to gambling addiction, and the casino has failed to close the account within an acceptable timeframe.

Since your account was closed on the same day you requested it (April 14th), this does not fall under the scope of the cases we address, as the casino has acted promptly on your request.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.