FeliceBet Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

The casino is refusing to give me a timeframe for the withdrawal. It strongly suggests they don't want to pay out. I am fully verified.

Das Casino weigert sich mir einen Zeitrahmen für die Auszahlung zu geben. Es sieht stark danach aus, als würden Sie nicht auszahlen wollen. Ich bin vollständig verifiziert.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear niconivram,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They've now cancelled all my winnings, and I only have my initial deposit of €20 left. The minimum withdrawal amount is €25. This casino is a joke.

Sie haben nun meine kompletten Gewinne storniert, und ich habe nur noch meine Einzahlung in Höhe von 20€. Die Mindestauszahlungssumme ist 25€. Dieses Casino ist ein Witz

Dear niconivram,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I already shared the new developments! The payout was rejected and my balance was reduced to the deposit amount of €20.

Die neuen Entwicklungen habe ich ja geteilt! Die Auszahlung wurde abgelehnt und mein Guthaben wurde auf den Einzahlungsbetrag in Höhe von 20€ reduziert.

Dear niconivram, thank you for your reply. Could you please share a link to the bonus you have played with? Alternatively, you can attach a screenshot of the bonus, or forward the promotional email. If there are any specific bonus rules for this promotion, you can forward those as well.

Additionally, could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

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The maximum winnings would have been €300, I had €289. However, they cancelled all winnings and only left my €20 deposit.

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Der maximale Gewinn wäre 300€, ich hatte 289€. Sie haben aber alle Gewinne storniert und nur meine 20€ Einzahlung gelassen.

Dear niconivram, thank you for your response.

Could you please confirm whether you have managed to get an explanation from the casino in regards to the confiscation?

Additionally, could you please confirm whether you have complied with the specific bonus terms and conditions?

If possible, could you please also share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.