Lopoca Casino - 플레이어가 출금 문제를 겪고 있습니다.

im habing technical issues withdrawing my money from the casino. everytime i try withdraw via etransfer it fails. i reached out to lopoca support multiple times and they arent helping whatsoever.

when i try withdraw via other methods (visa card ) , they decline that method because it isnt the method i deposited for .

ive had other successful withdrawal before but this time it keeps on failing over and over again since august 6th.

i would like to resolve the issue with them on here since they arent helpful with their support email.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Has the casino confirmed whether the problem is on their side or possibly related to their payment provider?

Have you discussed the possibility of making a small deposit with the withdrawal method you wish to use, in order to enable a successful withdrawal through that method?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Could you please confirm that you have passed the KYC verification?

-yes i have

Did you accumulate your winnings with or without an active bonus?

-it was with a bonus

Has the casino confirmed whether the problem is on their side or possibly related to their payment provider?

-they didnt confirm but its definitely on their side

Have you discussed the possibility of making a small deposit with the withdrawal method you wish to use, in order to enable a successful withdrawal through that method?

-no it wasn't brought up yet.

i will send all the communications via email.

Dear player, could you please let me know if you’ve received any updates from the casino after your case was forwarded to the relevant department?

Also, have you been able to request a withdrawal again since then? If so, please let me know whether it was successful or if the issue persists.

If possible, please forward any communication you've received from the casino since then. You can send it to [email protected] or upload screenshots here in the complaint thread.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika