Lottoland Casino IN - 플레이어 계정 확인이 지연되었습니다.

I am writing to express my concern regarding an issue with my Lottoland account. After a long time, I recently resumed playing on the platform and deposited ₹5,000. I managed to increase my balance to ₹20,000. However, despite submitting all the required documents, my account is still not verified.

I have also come across several negative reviews about the platform, which has raised serious concerns about the security of my funds. Given the circumstances, I kindly request your intervention in this matter and seek your assistance in recovering my deposited and earned amount.

Thank you for your support and understanding. I look forward to your prompt response.

I already submitted my documents 3 days ago and no response yet. There is no customer support at all.



Dear Bharath24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I recommend that you give it at least one more week so that the casino has enough time to review your documents and mark your account as verified. I will leave this complaint open and if there is no development, we will intervene. Please keep me updated.

Thank you in advance for your patience.

Best regards,

Kristina

Dear Bharath24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru