mBitCasino - 플레이어의 보증금이 분실되었다고 합니다.

i made a crypto payment. I’m very familiar with crypto I sent 29xrp to the address and the tag everything was correct but there was 1 number missing. Destination tags ensure that the deposit gets credited to the right account. Since there was 1 number missing it’s likely that money has been credited to the address but nowhere to go. When I asked they told me the money is lost and unable to be recovered. Thinking i knew nothing. I was lied to and made to think the mistake was irreversible but in this case it is not. The address was right which means they were trying to keep my deposit and give reasons why the money was still in the blockchain when it is not

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with mBitCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the details of the transaction so that we can verify it using an independent explorer?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Mtn995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Mtn995. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

hi i would like to reopen this case as many times after this i have deposited money and there was a missing number. i was unable to find get the transcripts because that wallet was closed

Dear player,

• Could you please share the details of the transactions so that we can verify them using an independent explorer?
• Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts as evidence of the incident to my email at [email protected], or post screenshots here

my commincation with casino was very unhelpful as i have done this multiple times lost multiple deposits all because either i was missing a letter number or the tag number was incorrect altogether. First they said any amount under 100 their "Payment" provider cannot recover the funds. They even said the funds are lost in the blockchain. I checked the txid confirmations went through. but because the tag number did not belong to anyone the money could not be allocated so they kept it.

Thanks for your reply and the information provided via email.

Kindly provide evidence that you were in contact with the casino and what the support of the casino responded regarding the issue. We would like to review this evidence before proceeding further. I apologize for the inconvenience.

Send this information to my email at [email protected]