Mobilebet Casino - 플레이어의 상금은 압수되었습니다.

The casino did not allow me to verify my account and thus my identity. The winnings remained with the casino and I only got my deposit back. After sending all the documents requested by Mobilebet, it took them about 2 weeks to verify them and then they closed my account and took my winnings.

Kasino ei antanut minun vahvistaa käyttäjätiliäni eikä siten vahvistaa henkilöllisyyttäni. Voitetut rahat jäivät kasinolle ja sain vain talletusmääräni takaisin. Lähetettyäni kaikki Mobilebetin pyytämät asiakirjat, heillä kesti noin 2 viikkoa tarkistaa ne ja sen jälkeen sulkivat tilini ja veivät voitto rahani.

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Dear Pyryukko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you provided truthfull and accurate personal information upon registration, please?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina