Nomini Casino - 플레이어의 출금이 지연되었습니다.

I would like to file a complaint regarding Nomini Casino. I have three pending withdrawals that have been waiting for more than three weeks. The casino has been giving me only assurances to remain patient. I have been receiving the same template responses from both support and the live chat for several weeks.

Sincerely,

Viktor ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry

to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gyurma1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru