OdinBet Casino - 계정 문제로 인해 플레이어가 보너스를 이용할 수 없습니다.

I just to say , i dont can grab a bonus free spin because he say i opened fews account and for this reason ,the bonus was it cancelled . Is it the first time i try to register at this place , he a liar and i m just to make a com for advertising pepole who s going to try to created a account .

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Is there any possibility that someone from your household or using the same IP also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you made any deposits into this casino?

Is your account open, or has it been closed by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

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If anything seems suspicious, please contact us directly. Stay safe.

Dear serbert49,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru