Shuffle Casino - 플레이어의 계정이 폐쇄되었습니다.

I have been playing normally all along. I lost $50000 on this platform and one day they asked me for kyc3. I submitted it according to their requirements and it showed as approved. However, I had a withdrawal of $510 that was not approved. There are still many rewards on my account that I have not received. My account has a value of about $1500. When I contacted them, they ignored me and asked me to send an email but did not reply. Then I complained about your business license, and they banned my account. This platform maliciously reviewed my withdrawals, KYC, and banned my account. What I'm saying is the truth. My account is daniu1

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?：I have been playing for about half a year, but I registered an account a few years ago！

How did you learn about your account being blocked?：Unable to log in directly, displaying that the account has been suspended！

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)： I usually only play original shuffle games and slot machines！

Did you achieve your current balance with the help of a bonus?：I am a pure player, I deposit my own money to play and follow their rules!

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here：

I also contacted dedicated customer service on Telegram because my level was very high, reaching Sapphire, but they ignored me. Later, I complained about their business license, and they blacklisted me. They also withdrew from that group! ：This is a picture of the banned account. Other conversations and chats were not saved，What is the ID of their telegram：@Sam_Shuffle，I still have a $510 withdrawal that hasn't been credited to my account for about a month, and there are also many bonuses that haven't been claimed yet. I lost about $50000 on this account

Thanks for your reply.

• Did the casino raise any concerns or accuse you of breaching any terms and conditions?
• Have you saved any communication in which the casino justified the closure of your account? Share it with me if available.

I apologize for the inconvenience.