Skycrown Casino - 플레이어의 보너스 접근이 지연됩니다.

Don't get any website main bonuses because my bonus rate is to high yet I've done a load of deposits at least 1k without bonuses. Vip manager never replies. Can't get cashback Friday bonus. Can't get rp points. No birthday bonus. Made a complaint and withdraw last time because they responded a couple hours before I could withdraw complaint and said they would fix it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Skycrown Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the decision not to award you bonuses a deliberate decision of the casino?
• Could you please clarify what the A$500 represents in your situation?
• When was the last time you were in contact with casino support or your VIP manager, and what did you discuss?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dylandzundza1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru