Spinbara Casino - 플레이어의 계정 폐쇄 요청이 무시되었습니다.

I have repeatedly requested that support close my account due to gambling addiction. They have ignored all requests, and I still have access to my account. I have lost a considerable sum of money since requesting closure and am demanding compensation.

November 27th: Request for closure via live chat

November 27th: Request to close via email ( [email protected] )

December 2nd: Renewed request for closure

I can still access the account and last played today, December 2nd. The live chat referred me to the support email address, but all requests there are being ignored.

Ich habe mehrfach den Support aufgefordert mein Konto aufgrund von Spielsucht zu schliessen. Dieser ignoriert jegliche Aufforderungen, aktuell habe ich immer noch Zugriff auf mein Konto. Ich habe eine beträchtliche Summe verloren nach der Aufforderung der Schliessung und fordere Schadenersatz.

27.11. Aufforderung der Schliessung via Live Chat

27.11. Aufforderung der Schliessung via Mail ([email protected])

02.12. Erneute Aufforderung der Schliessung

Ich kann nach wie vor auf das Konto zugreifen und habe letztes mal heute 02.12. gespielt. Der Livechat hat mich auf die Support Mail Adresse verwiesen aber dort werden sämtliche Aufforderungen ignoriert.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Have you unsubscribed from the casino's marketing communication?
• When was the last time the casino allowed you to deposit?
• Have you received any automated messages when sending your requests to the casino?
• Have you saved any interactions with leve chate regarding the issue for us to review?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email [email protected] and send a new self-exclusion request, and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinbara Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Please inform me about any further developments.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas