Stake Casino - 플레이어의 출금이 지연되었습니다.

Stake is refusing to let me withdraw and is suddenly demanding Level 4 KYC even though Level 2 verification is the official requirement for withdrawals. Your own interface clearly shows that Level 4 is only meant for deposits and crypto purchases, yet my account has been pushed into withdrawal only mode with no valid explanation. I have already provided full identification and passed every required check, so escalating my KYC without showing any risk, suspicion or policy violation feels like an excuse to delay releasing my 1400 USDT. If Level 2 is enough to withdraw for every normal user, then placing extra restrictions only on my account is unfair and completely unjustified. I am requesting that you follow your published standards and allow my withdrawal immediately.

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account. Kindly note that casinos are also eligible to request additional verification if necessary.

To better understand your situation and move the process forward, could you please provide the following details:

1. Have you provided any documents to the casino for Level 3 and Level 4 verification?
2. Which payment method did you use for depositing money into the casino, and which method would you like to select for your withdrawal?
3. Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

How can i complete the level 3 and level 4 i completed the 2 levels already I don't have enough documents to complete the level 3 and level 4

I deposited the money with crypto as per TOS and also as per law level 2 is enough for withdrawal if the withdrawal is below then 10,000$ i only have 1500$ for withdrawal

They asking for level 3 and level 4 because i earn more then they like if i knew there level is too low on casino guru i would never create account on stake they are scammer if person is loosing they don't give a shit when person is winning they ask for level four for what reason?

Please note that before processing a withdrawal request, the casino can ask you to complete all verification levels. It is important to provide the documents listed under the Level 3 and Level 4 verification requirements.

Which documents are you unable to provide?