The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
독일 출신의 한 플레이어는 도박 중독으로 인해 계정 차단을 여러 차례 요청했지만, 카지노에 통보했음에도 불구하고 872유로를 계속 입금하고 있습니다. 카지노는 그의 요청에 응하지 않고 보너스를 제공했으며, 출금도 이루어지지 않았습니다.