Vauhdikas Casino - 플레이어의 출금이 압수되었습니다.

(12.04.25)

I made a couple of raw deposits and won around 80,000 NOK. I then continued playing, lost a bit, and later won big — around 184,000 NOK on an 80 NOK bet. After playing down to 171,000 NOK, I decided to cash out.

Since withdrawals must be made to the same method used for deposits, I withdrew the funds to the card I had deposited with. I submitted around 10 withdrawal requests to that card.

(16.04.25)

I waited four days for the withdrawals to be processed. On day four, I contacted support to ask about the status. Their email response was that the withdrawals were still pending approval from the payment team. They explained it might take longer due to the large amount and the number of withdrawal requests. I thanked them via email and waited patiently for a few more days.

(18.04.25)

I followed up again after 2–3 days. The response I received was:

"I’m contacting you from Vauhdikas Casino support.

Thanks for your patience. Due to the large winnings, our team needs to complete standard security checks before approving your withdrawal. We’re monitoring the process and will update you as soon as it’s done."

I also spoke to live chat once, but they couldn’t give me a clear answer on the status of my withdrawals.

(23.04.25)

Today, I emailed support again to ask about the withdrawals. They didn’t respond as quickly as usual. When I checked my casino account, I saw that all of my withdrawal requests had been cancelled — except one.

while I was contacting live chat to ask about this, all withdrawals were cancelled and the entire balance was deducted from my account.

When I asked live chat why this had happened, they told me it was "a management decision" and gave no further explanation. I didn’t receive an email or any notification about why the funds were removed. And i have had zero emails from the payment department, needing bank statements or anything. I am also fully verified on the casino.

In total, 171,000 NOK was confiscated, and I was left with only my original deposit — 950 NOK. I did not play with any free spins or bonus, this is only raw money.

Dear skimmeland,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please provide some additional information regarding your situation?

• Am I correct in understanding that you accumulated your large win on Moon Princess 100?
• Is the win recorded in your gaming history? If so, please forward me additional screenshots we could check.
• Have you made any successful withdrawals from this casino before?
• Have you received any emails from the casino after your balance was voided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Am I correct in understanding that you accumulated your large win on Moon Princess 100?

-Yes

Is the win recorded in your gaming history? If so, please forward me additional screenshots we could check.

-Yes then win is recorded in game history and i will upload screenshots

Have you made any successful withdrawals from this casino before?

-No, i have not. But i have played at the casino since desember and played and deposited regulary.

Have you received any emails from the casino after your balance was voided?

-I have not received any emails from casino. The only answeer i got from livechat was that this was an

managment decision and they could not give me an answeer. it is very strange since it tok them 11 days to do it.

Today, April 24th, 2025, I received an email from support asking me to provide card confirmation in order to fully verify my account, for both my own safety and theirs. In response, I uploaded a bank statement, card confirmation, and proof of deposit.

Later the same day, I received an email confirming that the documents had been approved and that the case had been forwarded to the relevant department. I dont know if they mean the case about the confiscated money or not?

I also want to point out that during the full 11 days while my withdrawal was pending, I was not asked to provide any documents or to complete any verification prosses. I was fully verified at the casino, but still i was waiting for them to ask about card confirmation etc. The request only came after my balance was confiscated, which I find confusing and concerning.

I’m just trying to handle this in an honest and rightfoul way. I’ve provided everything that was asked of me, and all I want is a fair and clear resolution. At this point, I still haven’t received any explanation as to why my balance was taken.

Hi, i got an email from them today that the money was wrongly confiscated and that they apologize for this matter. And that my balance has been restored,that i can now withdraw my money at my time of chosing.

Thank you and you can now close the case as resolved.

Dear skimmeland,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru