Vegas Hero Casino - 플레이어의 출금이 지연됩니다.

I have been waiting for my payout for several weeks, have contacted support multiple times but have always been put off for different reasons.

Seit mehreren wochen warte ich auf meine auszahlung, habe mehrmals den support kontaktiert aber wurde immer aus unterschiedlichen gründen vertröstet

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Dear Jonsi17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegashero (https://vegashero2.com/de/). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina