Vegas Now Casino - 플레이어의 출금이 지연되었습니다.

i was initially told the withdrawal would take 2 business days and after a few days past that I have been trying to follow up with live chat and via email, I get the same generic and vague response of "security checks" or "high volume of requests" they don’t give any follow up or any updates on how long a security check takes. The withdrawal has been pending for over a week now still giving me the option to cancel it.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your response. I would like to clarify now that I have received an update from VegasNow that my withdrawal was not just delayed it was outright rejected after 9 days of waiting. VegasNow sent me an email stating that my winnings were confiscated due to a supposed "maximum bet breach" under their bonus terms.

However, no verifiable proof of this alleged breach has ever been provided. I have repeatedly requested the exact wager(s), dates, and logs showing that I exceeded the maximum bet, but the casino has only given generic references to their terms and conditions without evidence.

Additionally, at the time of playing, my balance contained both real money funds and bonus funds. This means not all of my wagers were fully under bonus restrictions, yet VegasNow confiscated my entire winnings and reset my balance to zero.

This situation is not simply a matter of processing delays anymore it is a confiscation of legitimate winnings without proof, which I believe is unfair and against fair play standards.

Dear player, kindly request your game history in Excel format from the casino. This document should clearly show all your gameplay, including bet sizes and timestamps.

Once you receive the game history, please forward it to my email at [email protected] so I can review it and assess the next steps.

Dear Mgallant42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Dominika, I sent you an email on September 30th please confirm if you have received it yet or if I need to send a follow up.

Thank you

Dear player, I checked the bonus T&Cs and I found this:

Unless otherwise specified in the individual Promotion Terms and Conditions, the maximum bet allowed to be placed whilst a bonus is in its active wagering requirement phase is 5 USD/EUR/CHF/USDT/USDC, 8 AUD/CAD/NZD, 50 NOK, 100 ZAR. This includes any bet placed whilst the bonus wagering conditions have not yet been completed, and applies to all free bonuses, deposit bonuses, free spins winnings and loyalty scheme bonuses. The maximum bet allowed whilst wagering towards an active bonus with cryptocurrency will be the equivalent of 5 USD at the exchange rate average on the day of the bets. Maximum bet limit includes bet doubling after a game round has been completed as well as bonus rounds (purchased within the game).

Failure to follow this condition may result in forfeiting the bonus and any winnings accumulated from the moment the bonus was activated.

You start playing with real money first, then with bonus money, and as soon as the bonus money is lost, the bonus also gets lost.

I have carefully reviewed the file you sent, and I would like to update you on the findings. According to the game history, while you had an active bonus, you placed bets of 10 CAD and 100 CAD, which seem to be in excess of the typical maximum bet limits for bonus play. According to standard bonus terms, bets that exceed these limits can lead to the confiscation of winnings.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.